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WhatsCommerce

Official WhatsApp Business Platform

Your business on WhatsApp, take orders in the chat, send GST invoices automatically, answer customers with AI, run broadcasts that sell, share one inbox with your team, follow up without lifting a finger

Everything you need to sell, from catalog and orders to UPI payments, shipping and GST invoices, plus CRM, broadcasts, chatbots, an AI agent and one team inbox. Set it up yourself in minutes and pay only for what you send.

Start freeChat with us on WhatsApp
  • No monthly fee
  • Replies inside 24 hours are free
  • Start with ₹200
Your Saree StoreBusiness account
Hi, do you have silk sarees for a wedding?
Vanakkam Priya! Here are our wedding silks, all in stock.Kanchipuram silksUnder ₹5,000Talk to us
Kanchipuram silks
Kanchipuram silks38 sarees · ₹6,499 onwardsView items
🛒 CartMaroon Kanchipuram silk × 1₹12,499Order sent
PDFORD-2041.pdfOrder ORD-2041 confirmed. Your GST invoice is attached; we ship tomorrow.

Illustrative conversations. Businesses and figures are examples.

  • Official WhatsApp Business Platform
  • Meta Tech Provider
  • Opt-in only · STOP honoured instantly
  • Encrypted credentials
  • Made in India

Everything in one place

Sell, support and follow up on WhatsApp

Every feature is open to every business. No plans to compare, no seat fees.

Team inbox

One inbox for every WhatsApp chat

Your whole team replies from one number, on desktop or phone, without stepping on each other.

  • Mine, Unassigned and All views with live updates
  • Assign, add private notes, quick replies and labels
  • See the 24-hour reply window on every chat
  • Every message type: photos, documents, locations, orders
Team inbox
Mine 3Unassigned 5All 24
  • Priya R.Is the maroon silk in stock?2m2Asha23h left
  • Arjun M.Where is my order ORD-5510?9mAI agent22h left
  • Kavya S.Can I pay by UPI?14m1Unassigned20h left
  • Rahul T.Thanks, received the invoice 👍1hRaviResolved

Sell in the chat

From “Hi” to paid order and GST invoice

Customers browse your catalog, send a cart and get their invoice without leaving WhatsApp.

  • Product catalog synced to WhatsApp, with CSV import
  • Carts become orders in your Orders page
  • Branded GST invoice PDF with your GSTIN and payment details
  • Order confirmations and shipping updates by template
Catalog → order → invoice
  1. 1Customer browsesYour WhatsApp catalog, synced from your products
  2. 2Sends a cart2 items · ₹3,097 becomes order ORD-1042
  3. 3Gets a GST invoicePDF with your GSTIN, address and payment details
PDF ORD-1042.pdf
Cotton shirt × 2
₹1,598
Denim jeans × 1
₹1,499
Total
₹3,097

Broadcasts

Offers that reach people who want them

Send approved templates to the right opted-in customers and see who read, replied and bought.

  • Audiences from tags, customers vs leads, recent activity
  • Schedule or send now, with safe throttling
  • Delivered, read, replied and failed for every person
  • Retarget people who read but didn’t reply
Diwali offer · illustrative
Sent
1,000
Delivered
962
Read
811
Replied
143
Ordered
37

Only customers who opted in. Anyone who replies STOP is removed at once.

Automations and chatbots

Menus, forms and follow-ups that run on their own

Build chatbots on a visual canvas and let routine messages send themselves.

  • Drag-and-drop flow builder with 22 step types
  • WhatsApp forms for sign-ups, leads and addresses
  • Welcome, away and keyword replies; working hours
  • Follow-up sequences and round-robin assignment
Chatbot flow
Customer says “Hi”
Menu: Shop · Track order · Talk to us
Show catalog
Find order
Hand to team
⏰ After hours: “We’re closed, back at 10 am”🔁 Day 3 after delivery: “How was your order?”

AI agent

An assistant that knows your shop

Turn it on and it answers customers from your own catalog, orders, policies and FAQs.

  • Checks stock, prices and the customer’s own orders
  • Learns from FAQs, notes, PDFs and web pages you add
  • Hands over to a person when unsure or when asked
  • Gemini, Claude, OpenAI or your own key; daily spending cap
AI agent
Do you ship to Singapore?
Yes! We ship to Singapore in 7–10 days for ₹1,500.

✓ From your shipping policy · when it isn't sure, it hands the chat to your team

Dashboards and mobile app

Know how you’re doing, from anywhere

Install WhatsCommerce on your phone and get a notification the moment a customer writes.

  • Business dashboard: chats, first reply time, orders, revenue
  • Team performance and SLA alerts
  • Installs on Android and iPhone; works offline
  • Push notifications for new chats and assignments
Dashboard · illustrative
Chats today96
First reply2m 10s
Orders31

For developers

One API call per order

When an order is placed on your website or billing software, send one request. We create the GST invoice and deliver it on WhatsApp, even if the customer never messaged you.

  • API keys scoped to your business
  • Orders, invoices, every message type, templates, contacts
  • Signed webhooks with retries
Read the API docs
POST /api/v1/orders/confirmation
curl -X POST https://api.whatsappcommerce.in/api/v1/orders/confirmation \
  -H "Authorization: Bearer $WC_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "customerPhone": "919876543210",
        "orderNumber": "ORD-1042",
        "items": [{ "description": "Cotton shirt", "quantity": 2, "unitPrice": 799 }],
        "paymentStatus": "paid" }'

How it works

Live on WhatsApp in three steps

  1. 1

    Connect your number

    Sign up and connect your WhatsApp Business number with Meta's official sign-up. We create your order and invoice templates for you.

  2. 2

    Add products and policies

    Add products with photos and prices, or import a CSV. Set delivery, payment and return details once.

  3. 3

    Sell and support

    Customers browse and order in the chat; your team answers from one inbox, on desktop or phone.

Pricing

Pay for what you send. Nothing else.

One prepaid balance for messages and AI. No monthly fee, no charge for numbers or team seats.

Messages

₹0.20 per marketing message

  • Utility and OTP: ₹0.08 each
  • Replies inside 24 hours: free
  • Meta bills its own charge to you directly, with no markup from us

AI agent

From ₹0.10 per AI reply

  • Charged by the tokens each answer really uses
  • Failed answers and handovers are free
  • Your own AI key: no AI charge from us

Website Coming soon

₹599 / month to publish

  • Build and preview free
  • Products with “Order on WhatsApp”
  • Own domain on Site Pro (₹1,499)
See full pricing

Why WhatsCommerce

Built for businesses that sell on WhatsApp

Published prices, self-serve

Every price is on this site. Sign up and start today; no sales call, quote or annual contract.

Commerce without a website

Catalog, orders and GST invoices work inside WhatsApp, so you don’t need an online store to sell.

Free replies stay free

We never charge for replying to a customer inside the 24-hour window, whoever or whatever sends it.

Your AI, your choice

Use our AI, pay by tokens, or bring your own key for Gemini, Claude or OpenAI and pay us nothing for AI.

Open to developers

A documented public API and signed webhooks, so your website and billing software can send on WhatsApp.

Your team, on their phones

An installable app with notifications, so owners and agents answer from anywhere.

FAQ

Questions

Do I need the WhatsApp Business API?

Yes, and we set it up with you. WhatsCommerce runs on the official WhatsApp Business Platform (Cloud API). You connect your own business number from the setup wizard in a few minutes, and messages are sent from it.

Is there a monthly fee?

No. You add money to a prepaid balance (from ₹200) and pay only for what you use: templates and broadcasts by Meta's message category, and AI by the tokens it uses. Replies inside the 24-hour window are free. When our website builder launches, publishing a site will be the only subscription.

Can I message customers who haven't messaged me?

Only with templates approved by WhatsApp, and only to customers who agreed to hear from you. Customers who reply STOP are opted out automatically, which keeps your number’s quality rating healthy.

Can my team use it on their phones?

Yes. WhatsCommerce installs as an app on Android and iPhone, with notifications for new chats, and your whole team shares one inbox with assignment and notes.

Can the AI answer my customers?

Yes, if you turn it on. It answers from your catalog, orders, store policies and the FAQs and documents you add, and hands the chat to your team when it isn’t sure or the customer asks for a person. You can use our AI or your own key.

Can I send invoices from my own website or billing software?

Yes. Create an API key and call the order confirmation API. We create a GST invoice PDF, or deliver the PDF your system already makes, through your approved WhatsApp template.

Where is my data stored and who can see it?

Each business’s data is kept separate and only its team can see it, with roles for admins, managers and agents. WhatsApp access tokens are encrypted and API keys are stored hashed. See our privacy policy for details.

Start selling on WhatsApp today

Create your account, connect your number and add your first products. No monthly fee.

Start freeChat with us on WhatsApp