Feature
Automations
Let routine messages send themselves so your team spends time on real conversations.
What you get
- Welcome message with quick-reply buttons for a customer’s first message
- Working hours and out-of-office replies
- Keyword replies and a fallback for everything else
- Follow-up sequences, e.g. day 1, day 3 and day 7 after an order
- Round-robin assignment to online agents and SLA escalation
- An activity log of everything that fired
How it works
- 1
Pick an automation
Greeting, away, keywords, sequences or assignment.
- 2
Write the message
Add buttons where they help.
- 3
Switch it on
Turn each automation on or off any time.
Questions
Will automations message people who opted out?
No. Customers who reply STOP are removed from marketing and sequences automatically.
Do automated messages cost extra?
They are priced like any message by Meta category; replies inside 24 hours are free.
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