What counts as opt-in
Opt-in is a customer’s clear agreement to receive messages from your business on WhatsApp. It should say who you are and what you will send. A pre-ticked box or a bought list does not count.
Where to collect it
At checkout with an unticked box, on a form, when a customer messages you first, or in person with a QR code. Save where and when you got it. WhatsCommerce stores the source and history against each contact, and asks you to confirm consent when you import a CSV.
Make opting out easy
Tell people they can reply STOP at any time. Honouring that instantly protects your number’s quality rating, and WhatsCommerce does it automatically.