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Feature

Message templates

Templates are how you message customers outside the 24-hour window. Build them with a live preview, submit to Meta and track approval in one place.

What you get

  • Text, image, video, document and location headers
  • Variables with examples, footers, buttons, copy-code and carousels
  • Live WhatsApp preview and status with rejection reasons
  • Ready-made starters for order confirmed, shipped, delivered and payment reminders
  • Meta’s Template Library: add pre-approved templates in one click

How it works

  1. 1

    Start from a starter or blank

    Order updates, reminders and offers are ready to edit.

  2. 2

    Preview and submit

    See exactly how it looks, then send it to Meta.

  3. 3

    Use it once approved

    Approved templates appear in the inbox, broadcasts and automations.

Questions

How long does approval take?

That’s up to Meta; many templates are reviewed within minutes to a day. The status updates in your dashboard.

Why was mine rejected?

The dashboard shows Meta’s reason and how to fix it, and you can resubmit.

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