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Solution

Cash-on-delivery confirmation

Ask customers to confirm cash-on-delivery orders with one tap, so you only ship the ones who want them.

The problem

Unconfirmed COD orders come back undelivered.

How it works

  1. 1

    Order placed

    A COD order arrives.

  2. 2

    Confirmation message

    The customer taps Confirm or Cancel.

  3. 3

    Ship the confirmed ones

    Declined orders are cancelled with the reason recorded.

Questions

What if the customer doesn’t answer?

The request expires and stays unconfirmed, so you decide whether to call or ship.

Can someone else confirm my customer’s order?

No. A tap only counts from the customer’s own number, for their own order.

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