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Help · Customers

How opt-out (STOP) works

What happens when a customer replies STOP.

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In the app: Contacts

  1. 1

    A customer replies STOP.

  2. 2

    They are opted out of marketing and sequences immediately, and the history is recorded.

  3. 3

    They can reply START to opt back in.

  4. 4

    You can see consent on the contact.